Terms & Conditions
General Terms and Conditions (GTC) of Snug Immobilien GmbH – Snug Stays
1. SCOPE & CONTRACTUAL PARTIES
1.1 These General Terms and Conditions (hereinafter “GTC”) apply to all contracts for the rental (for a fee) of holiday apartments and flats for accommodation purposes, concluded between the below-listed landlords (hereinafter “Landlord”) and third parties (hereinafter “Guest”), as well as to all related additional services and deliveries.
1.2 Depending on the booked property, the Guest’s contractual partner is one of the following Landlords:
Snug Immobilien GmbH, represented by its management, with registered office at Ludwig-Thoma-Str. 9, 82229 Seefeld
• for the property Hauptstr. 56, 82234 Weßling
• for the property Seestr. 33, 82237 WörthseeBeate König, residing in Herrsching;
• for the property Leitenhöhe 42, 82211 HerrschingPeter Heimpel, residing in Herrsching;
• for the property Steindlgasse 2, 82211 HerrschingClaudia Niedermaier, residing in Garmisch-Partenkirchen;
• for the property Von Schorn-Weg 2, 86853 DießenKlemens Rump, residing in Starnberg;
• for the property Rudolf-Wittman-Bohegen 9a, 82319 Starnberg
In each case, the named Landlord is the sole contractual partner and service provider (“Landlord”) with respect to the booked property.
1.3 The Guest’s own general terms and conditions shall apply only if they have been expressly agreed in writing in advance between the Guest and the relevant Landlord.
2. RESERVATIONS / BOOKING
2.1 By placing a reservation/booking on any platform (e.g., the Landlord’s website, Airbnb, Booking.com, etc.), the Guest submits an offer to conclude an accommodation contract. If the desired property or unit is available at the time of booking, the Guest will receive a reservation/booking confirmation from the responsible Landlord. Upon receipt of this confirmation, the accommodation contract is concluded.
2.2 Offers made by the Landlord regarding available apartments/holiday flats are non-binding and subject to change. The Landlord reserves the right, at its sole discretion, to decline to conclude an accommodation contract.
2.3 If the Guest books only a category of property without specifying a particular unit number, the Guest has no entitlement to a specific unit. The Landlord reserves the right to impose industry-standard restrictions such as minimum length of stay, guaranteed bookings, or advance payments for certain travel dates.
3. CANCELLATION DEADLINES / GUEST’S WITHDRAWAL / NON-USE OF SERVICES (NO-SHOW)
3.1 A reservation is deemed guaranteed only once the Guest has met the payment terms specified in the booking confirmation. Up until the expiration of the communicated free cancellation period, the Guest may cancel the booking free of charge by providing the reservation number. After this period has lapsed, there is no statutory right of withdrawal or termination, unless the Landlord expressly agrees to rescind the contract. In the event of a late cancellation or non-arrival (no-show), the Landlord retains the right to the agreed compensation. Revenues from any re-rental and saved expenses will be credited. If no re-rental occurs, the Landlord may apply a flat deduction to cover saved expenses. In this case, the Guest is obliged to pay 90 % of the contractually agreed price for the overnight stay. The Guest remains free to prove that no claim or only a lower claim arose.
For multi-night guaranteed bookings, failure to arrive results automatically in the cancellation of all subsequent nights as of the first night. In such cases, the Guest has no claim to a partial refund.
3.2 If a booking is made on the day of arrival, the Guest must pay the total amount immediately, but in any event no later than one hour after receipt of the booking confirmation.
4. ACCOMMODATION RATES & OTHER PRICES
4.1 The rates displayed by the Landlord at the time of contract conclusion shall apply. All quoted prices are gross amounts and include all statutory taxes, fees, and charges, unless explicitly stated otherwise.
4.2 Local levies (e.g., visitor’s tax) are not included in the quoted prices and must be paid separately by the Guest.
5. PAYMENT TERMS & INVOICE
5.1 The Guest is obliged to pay the price for the booked accommodation services in full in advance, unless otherwise agreed in the booking confirmation.
5.2 The Guest is not entitled to set off against claims, unless the claim is undisputed or legally established.
5.3 Accepted payment methods are: MasterCard, Visa, Sofortüberweisung/Klarna, PayPal, and standard bank transfer. Cash payments are not accepted.
5.4 The Landlord reserves the right to charge stored payment methods for any additional services used or for damages in accordance with these GTC. By making a booking, the Guest expressly consents to this.
5.5 With each reservation, the Guest agrees to receive the invoice electronically, either as a download or via e-mail.
6. USE OF RESERVED ACCOMMODATIONS
6.1 The reserved property is made available to the Guest exclusively for the booked period.
6.2 Keys, key cards, and/or parking passes provided by the Landlord must be returned to the Landlord or to the designated return location (e.g., a key box in the unit) on the day of departure. If a key, key card, or parking pass is lost or not returned on time, the Landlord charges a flat fee of € 40.00. In addition, the Landlord reserves the right to claim further compensation for any damage incurred—for example, the replacement of the entire locking system—if required for security reasons. The Guest may prove that no or only minimal damage occurred.
6.3 A late check-out may be arranged directly with the Landlord upon request and subject to availability. If the Landlord agrees to a late check-out, a fee of € 10.00 per started hour is charged. If the Guest departs without prior approval for a late check-out, a fee of € 30.00 per started hour applies. If departure occurs more than three hours after the originally agreed check-out time (and the Landlord has approved the late check-out), the full overnight rate for an additional night is payable. If no approval was given, the Guest also owes compensation for any further damage incurred. The Guest retains the right to prove that no or only a lesser damage occurred. The Guest has no contractual right to a late check-out.
6.4 The Guest may not derive a contractual right to a late check-out.
6.5 An early check-in may be arranged directly with the Landlord upon request and subject to availability. If the Landlord agrees to an early check-in, a fee of € 10.00 per started hour applies. The Guest has no contractual right to an early check-in.
7. SUBLETTING, FURTHER RENTAL, AND USE
7.1 Subletting, further rental, brokerage, or assignment of the booked accommodation to third parties is prohibited. This includes, in particular, offering entire accommodation quotas to third parties at prices higher than those published by the Landlord. Likewise, assignment or sale of claims against the Landlord is not permitted. In such cases, the Landlord is entitled to cancel the booking, especially if false information was provided concerning the nature of the booking or payment.
7.2 Use of the accommodation for purposes other than its intended purpose as lodging is expressly prohibited. This includes, in particular, any commercial or illegal activities. Any photography or video recordings in the accommodation require the Landlord’s express consent. In the event of violations, the Landlord may cancel the booking without refund and demand immediate return of the accommodation.
8. LIABILITY OF THE LANDLORD
8.1 The Landlord is fully liable for damages to life, body, or health caused by the Landlord’s intentional or grossly negligent breach of duty, or by such conduct of its legal representatives, vicarious agents, or employees. For other damages, the Landlord is liable only if a fundamental contractual obligation (cardinal obligation) is breached, and then only up to the contract-typical foreseeable damage. Any further claims for damages are excluded unless expressly provided otherwise in these GTC.
8.2 Should disruptions or defects arise in the Landlord’s services, the Landlord will endeavor to remedy them promptly upon the Guest’s immediate notification. The Guest is obliged to contribute anything reasonable to remedy the disruption or defect and to prevent further damage. Moreover, the Guest must notify the Landlord immediately of any imminent high-damage risk.
8.3 The Landlord is liable for items brought in by the Guest only in accordance with statutory provisions. Any claim expires if the Guest does not report loss, destruction, or damage to the Landlord immediately upon becoming aware of it. For cash, valuables, or other items worth more than € 800.00 (or items worth more than € 3,500.00 in total), a separate written agreement is required. Absent such an agreement, the Landlord’s liability is excluded.
8.4 If the Landlord provides a parking space (for a fee or free of charge), no custodial contract is formed. Consequently, the Landlord is liable only in cases of intent or gross negligence for damages to parked or maneuvered vehicles. The Guest must report any damages immediately; obvious damages must be reported, at the latest, before leaving the parking facility. The Landlord is not liable for damages caused solely by other Guests or third parties.
8.5 All further claims by the Guest against the Landlord expire within one year from the statutory commencement of the limitation period—unless such claims arise from injury to life, body, or health, or from grossly negligent or intentional breach of duty by the Landlord, or concern the violation of a cardinal obligation.
8.6 The Landlord assumes no liability for lost property unless there was intent or gross negligence on the part of the Landlord. Lost property will be kept for six months upon request, after which it will be disposed of. On request, items can be returned to the Guest at a processing fee of € 15.00.
9. SECURITY DEPOSIT
9.1 To secure any claims of the Landlord against the Guest arising from the accommodation contract, the Landlord is entitled to request a security deposit before handing over the accommodation:
For stays of less than three months: a security deposit of € 250.00.
For stays of three to six months: a security deposit equal to one month’s accommodation price.
9.2 For stays of less than three months, the Landlord may collect the security deposit by means of a pre-authorization of the payment method. If the Guest fails to pay the security deposit on time, they have no entitlement to access the property. Should the Landlord grant access nonetheless, the Landlord is entitled to terminate the accommodation contract without notice if the deposit is not paid within a reasonable grace period.
9.3 The Landlord undertakes to settle the security deposit within one month after termination of the accommodation contract.
10. GUEST DATA
10.1 The Landlord collects the Guest’s e-mail address and telephone number to ensure smooth communication. In addition, the Landlord may request, at check-in, a valid identification document (identity card, passport) in digital form:
Domestic Guests: Identity card or passport
Foreign Guests: Passport is mandatory
10.2 If the Guest’s identity cannot be verified beyond doubt due to missing or incorrect documents, the Landlord is entitled to cancel the booking.
10.3 To prevent fraudulent or harmful bookings, the Landlord may use software solutions that calculate a “fraud prevention score” based on the Guest’s provided data (e-mail address, telephone number, credit card information, address). The Landlord reserves the right to cancel bookings marked as high risk by this system.
11. TERMINATION OF THE ACCOMMODATION CONTRACT
11.1 The Landlord is entitled to terminate the accommodation contract at any time for good cause. Good cause exists in particular if:
a) Force majeure or other circumstances beyond the Landlord’s control make performance of the contract impossible;
b) The Landlord has reasonable grounds to believe that the Guest’s stay may jeopardize the Landlord’s smooth business operations, security, or reputation without being attributable to the Landlord’s sphere of responsibility;
c) Bookings were made based on misleading or false information (e.g., regarding identity, ability to pay, purpose of stay) or material facts were omitted;
d) The purpose of the stay is illegal or serves purposes such as prostitution;
e) There is a breach of the subletting, further rental, or assignment prohibition under Section 7.
The Landlord will notify the Guest immediately upon exercising the right of termination.
11.2 In the event of a justified termination by the Landlord, the Guest has no claim to compensation.
11.3 If the Landlord terminates for a reason attributable to the Guest (e.g., under Section 11.1 c–e), the Landlord may cancel or refuse any future bookings by the Guest immediately, even if they have already been confirmed.
12. VOUCHERS
12.1 A voucher purchased from the Landlord can be redeemed solely for services provided by the Landlord. Any remaining balance will remain on the voucher and can be used for future bookings.
12.2 Vouchers are non-returnable, non-resellable, non-transferable, and cannot be redeemed (in whole or in part) for cash.
12.3 The person ordering a voucher is responsible for providing correct recipient information (especially e-mail address) to which the voucher and invoice are to be sent.
13. SMOKING BAN & SAFETY INSTALLATIONS
13.1 All accommodations provided by the Landlord are non-smoking. Smoking is strictly prohibited inside the apartments as well as in shared areas. This prohibition includes e-cigarettes, shishas, tobacco heaters, and similar devices.
13.2 Smoking on balconies or terraces is permitted only if these areas are expressly designated and the door to the apartment remains closed.
13.3 In the event of a violation of the smoking ban, the Landlord may claim a flat compensation of € 250.00 to cover cleaning costs and lost rental income due to delayed re-renting. The Landlord may claim a higher amount if a greater damage is proven. The Guest remains free to prove that no or only minor damage occurred.
13.4 Tampering with or blocking emergency exits, fire extinguishers, smoke detectors, or fire/house alarm systems is prohibited. Violations incur a penalty fee of € 150.00. This also applies to tampering with or deactivating safety or decibel sensors inside the apartment.
13.5 If the Landlord becomes aware of violations of Sections 13.1 or 13.4, the Landlord is entitled to terminate the active booking immediately and remove the Guest from the premises. No (partial) refund of the rental price will be made in such cases. The Guest may prove that no or only minor damage occurred.
13.6 Some accommodations may have interconnected smoke detectors that are directly connected to the local fire department or a security service. If the fire alarm system is intentionally or negligently triggered (e.g., by violating the smoking ban), the Guest is fully liable for the actual costs incurred (e.g., fire department or security service deployment).
14. PROHIBITION OF PARTIES AND GATHERINGS
14.1 Noise in the booked apartment, in shared areas, and on the surrounding premises must be kept to a minimum. Quiet hours must be observed from 22:00 to 06:00, unless otherwise specified by applicable house rules or local regulations.
14.2 Hosting parties or larger gatherings in the apartment or shared areas provided by the Landlord is strictly prohibited.
14.3 In the event of violations of Sections 14.1 or 14.2, the Landlord may claim a flat compensation of € 500.00 from the Guest to cover cleaning costs and lost rental income due to delayed re-renting. Any further claims for damages remain unaffected. The Guest remains free to prove that no or only minor damage occurred.
14.4 Decibel-measuring sensors may be installed in apartments and shared areas. These sensors do not record voices or conversations; they only detect excessive noise. Shared areas (e.g., hallways) may also be monitored by active video surveillance that records 24/7 and stores footage in a cloud environment.
14.5 If the Landlord becomes aware of violations of Sections 14.1 or 14.2, the Landlord is entitled to terminate the active booking immediately and remove the Guest from the premises. No refund or partial refund of the rental price will be made. The Landlord reserves the right to involve third parties (e.g., security services) to enforce house rules. Any costs incurred for such intervention are borne by the Guest.
15. DAMAGE OR UNAUTHORIZED REMOVAL OF INVENTORY
15.1 If the Guest causes damage to inventory beyond normal wear and tear, or if inventory is removed without authorization, the Landlord is entitled to claim compensation for all necessary expenses to repair the damage (including any lost rental income due to delayed re-renting) and legal enforcement costs, plus a processing fee of € 50.00. The Guest may prove that no or only minor damage occurred.
16. PETS
16.1 Bringing pets into the Landlord’s accommodations or shared areas is generally prohibited. Exceptions are made for guide dogs for the blind, hearing dogs, and comparable assistance dogs, which may be brought without charge at any time upon presentation of the required proof. Proof must be provided to the Landlord prior to check-in.
16.2 The Landlord may grant further exceptions at its own discretion; however, the Guest has no entitlement to such exceptions. If an unauthorized pet is kept in the accommodation, the Landlord may charge a flat cleaning fee of € 150.00 and is entitled to terminate the active booking immediately and remove the Guest from the premises. No (partial) refund of the rental price will be made. The Guest may prove that no or only minor damage occurred.
17. MAINTENANCE
17.1 By booking the accommodation, the Guest undertakes to treat the rented property, as well as any jointly used rooms, facilities, and equipment, with care, to ensure adequate ventilation and heating, and to avoid excessive dirt. If the Guest causes dirt beyond normal use during or after their stay, the Landlord may charge an additional cleaning fee of at least € 50.00 (depending on the condition). The Guest remains free to prove that no or only minor damage occurred.
17.2 The Guest must inspect the furnishings for completeness and functionality upon move-in and report any defects or complaints to the Landlord immediately.
17.3 The Guest is liable for all damage to the rented accommodation, inventory, and common areas that they or their visitors cause through culpable use beyond normal wear and tear. Any damages must be reported to the Landlord immediately.
17.4 For bookings longer than seven overnight stays, the Landlord is entitled to carry out weekly interim cleanings. The Guest must provide access to the accommodation for the personnel commissioned by the Landlord for this purpose.
18. INTERNET USE
18.1 The Landlord will provide the Guest with internet access to the extent technically and operationally feasible. Interruptions due to force majeure or maintenance work cannot be ruled out.
18.2 The Guest must not use the internet connection abusively. Abusive use includes, in particular:
Downloading and distributing copyrighted content via peer-to-peer networks
Using illegal streaming services
Uploading, accessing, or transmitting any content that is criminally relevant (in particular §§ 130, 130a, 131, and 184 StGB)
The Guest is obliged to respect third-party copyrights, patents, name rights, trademarks, and personal rights when using the connection. If the Guest’s or a third party’s use of the internet connection results in third-party claims against the Landlord, the Guest will indemnify the Landlord on first demand and cover reasonable legal defense costs. This indemnification includes claims arising from infringement of copyrights, patents, name rights, trademarks, personal rights, and data protection violations.
18.3 The Guest is prohibited from sharing their internet access data with third parties. In case of violation, the Guest is liable for all damages resulting from sharing the credentials to the Landlord.
18.4 The Landlord reserves the right to block the Guest’s internet access in the event of violations of applicable laws.
19. DATA PROTECTION
19.1 The Landlord’s data protection policy can be viewed at:
https://snug-stays.de/datenschutz
20. FINAL PROVISIONS
20.1 Amendments, additions, or cancellations of the accommodation contract, the contract acceptance, or these General Terms and Conditions must be made in text form. This requirement for text form also applies to any waiver of the text form requirement itself. Unilateral changes or additions by the Guest are ineffective.
20.2 The place of performance and payment is the registered office of the respective Landlord (see Section 1.2).
20.3 The exclusive place of jurisdiction in commercial transactions—provided legally permissible—is the registered office of the respective Landlord. If a contractual party meets the requirements of § 38 (2) ZPO and has no general place of jurisdiction within Germany, the registered office of the Landlord shall be the jurisdiction.
20.4 German law shall apply. The UN Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-laws rules are excluded.
20.5 Should any provision of this contract be or become invalid or void, the validity of the remaining provisions shall remain unaffected. In place of the invalid or void provision, the parties shall agree on a provision that comes as close as possible to the intended purpose of the invalid or void provision. The same applies to any contractual gaps.
20.6 The Landlord is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Effective Date: June 2024